Last updated: September 16, 2026
Scale Up The Game (“we”, “us”, “our”) sells the Scale Up! board game through scaleupthegame.com. This policy explains what personal information we collect when you visit our website or place an order, how we use it, and your choices.
Information we collect
- Order details: your name, email address, phone number, billing address and shipping address
- Payment details, which are entered directly into our payment processor, Stripe. We never see or store your full card number
- Technical information such as your IP address, browser type and pages visited, collected through cookies and similar tools
How we use your information
- To process, ship and deliver your order
- To send order confirmations, shipping updates and replies to your questions
- To prevent fraud and keep our store secure
- To meet our legal, tax and accounting obligations
We do not sell or rent your personal information.
Who we share it with
We share only what is needed to complete your order with trusted service providers:
- Stripe, to process payments
- Canada Post, to calculate shipping rates and deliver your parcel
- Our website host and email provider, to run the store and send order emails
- Advertising and analytics partners, such as Meta (Facebook and Instagram), to measure how our site and ads perform (see Analytics and advertising below)
These providers may store information in Canada or other countries and are required to protect it.
Cookies
Our website uses cookies to keep your cart working, remember your session and help us understand how the site is used. You can block or delete cookies in your browser settings, but the cart and checkout may not work without them.
Analytics and advertising
We use tracking tools from advertising and analytics partners, including Meta (Facebook and Instagram), to understand how people use our site and to measure whether our ads are working. These tools may record general activity such as the pages you view, the products you look at, items added to your cart, and purchases you complete, along with technical details like your device and browser. Some of this information is sent to our partners from your browser and some from our servers.
This information may be used to show you relevant ads on other platforms and to help us reach people who are likely to enjoy Scale Up!. We do not sell your personal information. You can limit this tracking by adjusting your browser or device settings, using an ad blocker, or managing your ad preferences directly within your Facebook and Instagram account settings.
How long we keep it
We keep order records for as long as needed to fulfil your order and meet our legal and accounting requirements. We then delete or anonymize them.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or withdraw consent to optional communications, by emailing info@scaleupthegame.com. We may need to keep some order records where the law requires it.
Security
We use secure (HTTPS) connections and reputable providers to protect your information. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your data.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.
Contact us
Questions about this policy? Email us at info@scaleupthegame.com.